Support

Tarmac Log is an offline-first electronic pilot logbook for iOS and Android. If you need help, we’re here.

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Frequently Asked Questions

My flights aren’t syncing to the cloud

Tarmac Log is offline-first — all flights are saved to your device immediately. Cloud sync happens automatically in the background when you have an internet connection. Check your connection and open the app; sync will resume on its own.

How do I upgrade to Pro?

Open the app and go to Settings → Upgrade to Pro. You can choose a monthly or annual plan. Payments are processed securely through the App Store or Google Play.

How do I cancel my Pro subscription?

Subscriptions are managed by Apple or Google, not in the app. To cancel:

• iOS: Settings app → [your name] → Subscriptions → Tarmac Log
• Android: Google Play app → Profile → Payments & subscriptions → Subscriptions

Your Pro access continues until the end of the current billing period.

How do I delete my account?

You can delete your account and all associated data from within the app: Settings → Delete Account. For full details, see our account deletion page.

I found a bug or have a feature request

Email us at tarmac-log-support@googlegroups.com with a description of the issue or suggestion. Screenshots and steps to reproduce are always helpful.

Is my data backed up?

Yes. Every flight is saved on your device first, then synced privately to your account whenever you have a connection — on both the Free and Pro plans. Sign in on another device and your logbook is restored.